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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Phillip Nichols

August 20, 2025

1  out of  5
rating by Phillip Nichols
"Brandon had me on the phone for hours and persuaded me to go with him. I changed my auto insurance from progressive to State Farm because Brandon had bundled my homeowners insurance. I told him that I’ve been getting denied because of claim history and he said everything looked good on his end. A couple weeks later I get a voicemail telling me I was denied homeowners insurance and my auto insurance is going up. Literally just got the beacons a few days ago and progressive was already fair with my auto policy price. I stopped pursuing homeowners insurance because everything was good to go and I received everything as if I was good."
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Captain Joey

August 18, 2025

5  out of  5
rating by Captain Joey
"Rebecca was extremely professional at Brandon Baxter State Farm in Conway, AR and was very good at crunching all the numbers, she really knew her stuff! In the future I hope to talk with more people like her. (I hope you get a pay raise) THANKS FOR ALL YOUR HELP! Joseph"
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sandra kelley

August 15, 2025

4  out of  5
rating by sandra kelley
"I’m Sandra Kelley I called to get a quote. Tabitha Clarke at your office in Conway was very helpful and precise with my needs. She is professional, attentive and cared about me as a customer also she provided me with the best service. Thank you for making my experience with State Farm a Great one Tabitha!!"
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Brittney Ward

August 15, 2025

5  out of  5
rating by Brittney Ward
"I was having a hard time dealing with the other company's insurance when I was in an accident that was not my fault. Tabitha was amazing in helping me get the claim rolling and getting the other insurance company to return my phone calls. Thanks to everyone that helped during this time."
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C.F. Solutions

July 28, 2025

5  out of  5
rating by C.F. Solutions
"Tabitha was so helpful and kind to me. She answered all my questions thoroughly and professionally."
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Rebekah Gilliam

July 23, 2025

5  out of  5
rating by Rebekah Gilliam
"Karen Turner is so friendly and helpful! She is very thorough and always puts others needs before her own! She is the best!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Kaylee Taylor

July 19, 2025

5  out of  5
rating by Kaylee Taylor
"Rebecca at Brandon Baxter agent here in Conway was/is wonderful to deal with. She is professional, attentive and cares about her customers as she provides them with the best service. Thank you for making my experience with State Farm a positive one!"
We responded:
"Thank you Kaylee! We are so glad that she was able to take care of you. We agree Rebecca is wonderful!"
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Kasey Jaracz

July 4, 2025

5  out of  5
rating by Kasey Jaracz
"My husband and I had been stressing after hearing about all the nightmares from parents when adding their teenage kids to their insurance policies. We just knew we weren’t going to be able to afford State Farm any longer after adding our 16 year old after being with them for over a decade. I spoke with Tabatha Hodge and she was able to get us an extremely affordable quote that has given us so much peace. Thank you Tabatha"
We responded:
"Thank you for the great review Kasey! We appreciate your business and your loyalty over the years! "
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Cass Johnston

May 6, 2025

5  out of  5
rating by Cass Johnston
"Rebecca is the most thorough and professional person. She goes the extra mile with anything to help us with our questions and concerns. You will not find a better insurance team that will do all they can for you."
We responded:
"Thanks Cass! We appreciate the great review!"
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Kimberly Grande

April 24, 2025

5  out of  5
rating by Kimberly Grande
"Rebecca and the whole service team are absolutely phenomenal at what they do and explaining quotes in laymen’s terms. I’m forever thankful for them. Please if you have any questions concerning any insurance (life, auto, home, etc) please reach out to this wonderful firm."
We responded:
"Thank you for the great review Kimberly! We appreciate you’re business!"
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I'mone Dabner

March 8, 2025

5  out of  5
rating by I'mone Dabner
"Rebecca and the entire service team are incredibly knowledgeable and very thorough in their explanations. I do not know how I would have gotten my life back on track without them. Thank you so much for the kindness and incredible service you all provided me with."
We responded:
"We appreciate your business I’mone!"
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mina abdelmalek

February 4, 2025

5  out of  5
rating by mina abdelmalek
"i am dealing with state farm after dealing with many insurance companies . they are very careful about your business, and if there is something missing or wrong going on , they contact me right away to resolve it right asap Great business Great customer service ! thank you so much for all the team !"
We responded:
"Thank you Mina! We truly appreciate your business!"
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Rhanda Ramey

February 4, 2025

5  out of  5
rating by Rhanda Ramey
"Rebecca is absolutely phenomenal. She and the whole service team are very friendly and informative. I was treated with respect and was guided through the policies in depth. I highly recommend you visit this incredible team with any of your insurance needs."
We responded:
"Thank you for your business Rhonda, we appreciate the kind words! "
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Treestuff W

January 14, 2025

5  out of  5
rating by Treestuff W
"I’ve been doing business with this Agency for a few years now. Each time I need something, or have a question, they are there. Recently, I needed their service again, and Hunter came through. Just like a neighbor!! 😄"
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Faith Stone

January 14, 2025

5  out of  5
rating by Faith Stone
"Mal was so helpful and kind! She helped me find the best car insurance price around!"
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haley starrett

January 14, 2025

5  out of  5
rating by haley starrett
"Love these people! So helpful and friendly. Insurance is never fun but this place makes it easy!"
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Tony Brickley

January 14, 2025

5  out of  5
rating by Tony Brickley
"The crew at the officecould not be more understanding,helpful and there for me when I called on them for help. They are the best in the business for my needs. Thank you guys for all ofbyour help."
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Tiffany Parker

January 14, 2025

5  out of  5
rating by Tiffany Parker
"Rebecca is very knowledgeable and super friendly and a gem to work with. I highly recommend her for any of your insurance policy needs."
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Daniel Pitts

November 8, 2024

1  out of  5
rating by Daniel Pitts
"You're going to send me a card wishing me a Happy Thanksgiving after telling me you won't renew my policy, after being a customer witn State Farm for over a decade ? The irony."
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Taylor Baldwin

October 20, 2024

5  out of  5
rating by Taylor Baldwin
"Where do I even start on this amazing network of people! Brandon and the service team are all phenomenal and are super helpful with any problem, both big and small! If anyone is interested in switching insurance company’s I would HIGHLY recommend you run to this incredible team! Thank you all so very much!"
We responded:
"Thanks for the great review Taylor!"
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Callie

October 20, 2024

5  out of  5
rating by Callie
"Rebecca and really the whole service team, are very informative and helpful. Rebecca spent time explaining the many different policies available to me and I was able to successfully purchase a bundle deal for auto and life! I am extremely grateful for her time and consideration and absolutely recommend going here for any insurance need you may have!"
We responded:
"Thanks for the great review Callie! We appreciate your business. "
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Tonya Chase

October 15, 2024

5  out of  5
rating by Tonya Chase
"Rebecca is SIMPLY AMAZING!! I had an issue with a policy and she went ABOVE AND BEYOND to help get the issue resolved and was ALWAYS in contact with me to keep me updated!! Yall next time u need insurance assistance ask for REBECCA you won't be disappointed!!!"
We responded:
"Thanks for the great review Tonya!"
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cameron arwood

October 7, 2024

1  out of  5
rating by cameron arwood
"I was a customer at another branch of Statefarm for several years, who were absolutely awful, see my Mario Thomas branch review.. so I transferred my coverage to Brandon Baxter a few years ago. Things started off well, they handled all the complications created by my previous Agent, but that's pretty well where them doing their job stopped. Aside from some of the staff being quite terrible, as far as their professional handling of simple things and their customer service, terrible, they intended to significantly overcharge me. One example- A few WEEKS ago I attempted to cancel a motorcycle policy and add a car. Somehow I still had an active policy several weeks later, as in they couldnt handle a single request, and were still intending to charge me. The representative did a very poor job of providing a quote for the car, as there were many things which should have lowered my premiums, which she did not even attempt. My quote was about four times what I'm paying now with Shelter. In response to this final straw I have cancelled all my coverages with them, and will NEVER use Statefarm again. This company is corrupt, the Agents are greasy, they want to take your money, they are very bad neighbors who are not there. Would not recommend 0/10 I will say that the lady who handled the cancelation of my policies with this company was very kind and competent, I just wish I had such capable representation when i was a customer."
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Molly Murphy

September 6, 2024

5  out of  5
rating by Molly Murphy
"I spoke to Mallory on the phone and she was very professional and helpful! Highly recommend"
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Jackson murphy

September 6, 2024

5  out of  5
rating by Jackson murphy
"Mallory is really kind, thoughtful, and works efficiently! Thank you for the great experience."